Refund policyReturn and Refund PolicyKey information:30 days return periodRefunds processed within 2 days Overview PVI Engineering Supplies., we prioritize customer satisfaction and aim to provide an excellent shopping experience. If you are not completely satisfied with your purchase, we are here to help.Returns PolicyEligibility:Your item must be unused and in the same condition as when you received it.The item must also be in the original packaging.Timeframe:You have 30 calendar days to return an item from the date you received it.Proof of Purchase:A receipt or proof of purchase is required for all returns.Return Process1.Initiate a Return:Provide your order ID, details about the item, and a reason for the return.2.Prepare Your Return:Pack the item securely in its original packaging.3.Return Authorization:We will provide you with a Return Merchandise Authorization (RMA) number.Refund PolicyEligibility for Refunds:Items must be in their original condition and packaging.Upon receiving and inspecting the returned item, we will notify you of the approval and your refund within 2 days.Refund Process:1.Approval:Once your return is received, we will initiate a refund to your original method of payment.2.Processing Time:Refunds are processed within 2 days from the date of receipt and inspection of the returned item.Once processed, refunds will take place immediately to reflect in your account, depending on your bank processing times.ExchangesWe only replace items if they are defective or damaged. If you need to exchange an item for the same product.Damaged or Defective ItemsIf you receive an item that is damaged or defective, please contact us right away (within 48 hrs.). We will then arrange for the item replaced, or refunded. In this case, our company will cover the cost of return shipping.Cancellation PolicyImmediate Cancellation:24-Hour Window: You may cancel any order within 24 hours of placing it for a full refund. This policy is designed to give you peace of mind immediately after your purchase.How to Cancel: To cancel an order, please contact us immediately and Provide your order ID and contact details to expedite the process.Post-24-Hour Cancellations:If your order has not yet shipped and it's beyond the 24-hour window, you may still request a cancellation by contacting us. We will do our best to accommodate your request.Cancellation After ShipmentPolicy: Once an order has been shipped, it cannot be cancelled. If you need to return the item, please follow the guidelines outlined in our Returns Policy.Procedure: Upon receipt of the shipped item, initiate a return by us as detailed in the Returns Policy section. This ensures that your return is processed efficiently and without delay.